All of my cookies & sweet treats are home produced and processed in a kitchen that has not been inspected by the State Department of Health. Not for resale.
FAQ's
Can you Ship Cookies?
-Only within the state of Indiana
How much notice do I need to give to place an order?
I highly recommend reaching out about 3 months before your event or as soon as possible.
If booking for a wedding, I recommend reaching out 6 months to 1 year in advance.
With all that being said please feel free to reach out to me whenever. I try my best to squeeze in last minute orders if I can.
How long do your cookies stay fresh?
-Cookies stay fresh for up to 1 week at room temperature.
My cookies also freeze really well. You can freeze cookies in an airtight container for up to 6 Months.
I will send you home with a "Cookie Care Card" that has step by step instructions.
Do you have gluten free, sugar free, and dairy free cookies and sweets?
-Not at this time, but I do offer French Macarons which are gluten free.
Do you have different cookie flavors?
-I do! I offer different flavors upon requests if available, and at certain times of the year.
Do you make Cakes?
I do not. But I Do have a Cake Lady I do business with so if you need a referral I will give you her contact info. I do however make French Macaron Cakes. Message me for more info.
Why do you have so many pricing categories?
-I'm glad you asked! Being that I am a stay at home mom I most certainly understand wanting something special but not wanting to break the bank either. I love giving my clients the choice to be able to pick exactly what they want down to the very last detail, but also fits within the budget they may have in mind. If you do have a budget in mind please feel free to share so I can help work out cookie designs and treats to fit within your budget.
What is your fulfillment policy?
-Due to the custom nature of the cookie designs and sweet treats, there are no refunds, returns, or exchanges allowed.
-All Payments for orders are due in full at the time of booking to be secured and added to my calendar. The invoice you first receive is not a guarantee of your order. If order goes unpaid past the due date Danielle's Cookie Jar reserves the right to cancel any orders for non-payment.
-If you have a cookie/treat order where only a deposit was required at the time, there is no refund for canceling, but if canceled within a 2 week time frame I will allow deposit to go towards another future order.
-If you paid for an order but did not pick up there is no refund. I will be happy to work out another day for pick up or freeze your cookies to keep fresh until your available to pick them up.
-If it's my mistake I'll do my best to make it right.
Do you offer delivery?
-Yes I do! Delivery is free if order is more than $100 and within 20 miles of Dyer.
How do I pick up my order?
Orders are picked up at my home. Pick up address will be given on the paid invoice. I will always touch base with you a few days prior to pick up to confirm a time that works. It is much appreciated that you message me when your on your way so I can gather your order and have it ready to go. Your welcome to pull into my driveway and I'll bring your order out to you or please wait on my porch for me. Even though this is a business, This is my home and I do have small children so I politely request that unless I've invited you to step inside please do not let yourself into my home. I unfortunately have had this happen in the past and don't want it to happen again.
How do you take payments?
I except payments through the following payment services:
-Venmo
-Zelle
-Apple Pay
-Cash App
-PayPal (total +3% processing fee)
(NO CASH AND NO CHECKS)
If there are any other questions that you have that are not on this FAQ page, please message me on my facebook page.